Frequently Asked Questions

ShipArdent is a freight brokerage company that connects shippers with reliable carriers to transport goods across North America. We leverage technology and industry expertise to provide transparent, efficient, and cost-effective logistics solutions for businesses of all sizes.

We handle a wide range of freight types including:

• Full Truckload (FTL) - Dry van, refrigerated, flatbed
• Less Than Truckload (LTL)
• Specialized equipment (step deck, lowboy, conestoga)
• Temperature-controlled shipments
• Oversized and heavy haul
• Time-sensitive and expedited freight

We provide freight services throughout the contiguous United States, Canada, and Mexico. Our network of vetted carriers allows us to serve all major lanes and regional markets efficiently.

Getting started is easy! Simply contact us or request a quote through our website. Our team will reach out within 2 hours during business hours to discuss your shipping needs and provide a competitive rate.

Our office hours are Monday-Friday 7am-6pm MST and Saturday 8am-2pm MST. For urgent matters outside business hours, please email us at hello@shipardent.com and we'll respond as quickly as possible.

We typically provide quotes within 2 hours during business hours. For urgent shipments, we can often provide a quote within 30 minutes. Simply submit your load details through our quote request form or call us directly at (801) 407-4118.

To provide an accurate quote, we need:

• Origin and destination addresses (city, state, ZIP)
• Pickup and delivery dates
• Freight dimensions and weight
• Equipment type needed (dry van, reefer, flatbed, etc.)
• Any special requirements (liftgate, inside delivery, hazmat, etc.)
• Commodity description

We provide real-time tracking updates via email and SMS. You'll receive notifications when your shipment is picked up, in transit, and delivered. You can also contact your dedicated account manager anytime for status updates.

All shipments are covered by carrier cargo insurance. If damage or loss occurs, notify us immediately. We'll work with the carrier to file a claim and resolve the issue quickly. We recommend purchasing additional cargo insurance for high-value shipments.

Yes! We offer competitive pricing for high-volume shippers and can establish dedicated lane pricing for regular routes. Contact us to discuss volume discount opportunities tailored to your shipping needs.

Absolutely. We specialize in expedited and time-critical shipments. Our carrier network includes team drivers and expedited service providers who can handle tight deadlines. Contact us for rush service options.

We're always looking for reliable carriers to join our network. Complete our carrier application with your authority information, insurance certificates, and fleet details. We'll review your application and contact you within 24 hours.

To work with ShipArdent, carriers must have:

• Active DOT and MC authority
• Minimum $1,000,000 liability insurance
• $100,000 cargo insurance
• Satisfactory safety rating (no conditional or unsatisfactory)
• W-9 and signed broker-carrier agreement

We offer standard 30-day payment terms with quick pay options available. Quick pay allows you to receive payment within 24-48 hours for a small fee. Contact our carrier team for specific quick pay rates.

Once approved, you'll receive load offers via email and SMS based on your equipment type and preferred lanes. You can also call our carrier dispatch team during business hours to check for available loads.

Please submit the following within 24 hours of delivery:

• Signed proof of delivery (POD)
• Bill of lading (BOL)
• Any other relevant delivery paperwork

Email documents to corptech@shipardent.com or use our online portal.

Yes, we work with both owner-operators and fleet carriers. As long as you meet our carrier requirements and have the necessary authority and insurance, we welcome you to join our network.

Freight pricing is based on several factors:

• Distance and lane (origin to destination)
• Equipment type and availability
• Freight weight and dimensions
• Market conditions and fuel prices
• Seasonality and demand
• Special requirements (liftgate, hazmat, etc.)
• Pickup and delivery dates (expedited = higher cost)

We accept the following payment methods:

• ACH bank transfer
• Wire transfer
• Check (certified customers only)
• Credit card (convenience fee may apply)

Standard payment terms are Net 30 days from the invoice date. New customers may be required to prepay or provide payment upfront until credit is established. Volume shippers may qualify for extended payment terms.

No. We pride ourselves on transparency. All costs are clearly outlined in your quote, including any accessorial charges (liftgate, inside delivery, detention, etc.). If additional charges arise during transit, we'll communicate them immediately.

Detention charges may apply if the driver waits beyond the agreed free time (typically 2 hours for loading/unloading). Detention rates and free time are specified in the rate confirmation. We work to minimize detention charges through proactive communication.

Absolutely! We provide no-obligation quotes so you can compare rates and services. You're only committed once you accept our quote and we confirm carrier assignment. Request a free quote anytime.